Privacy Policy

Our Privacy Policy

Welcome to True North Stays. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, make reservations, or interact with our services. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

We collect various types of information to provide you with personalized services and enhance your experience with True North Stays. This information may include:

  • Personal Information: When you make a reservation or sign up for an account, we may collect personal information such as your name, email address, postal address, phone number, and payment details.
  • Reservation Information: We collect information related to your reservations, including dates of stay, accommodation preferences, and special requests.
  • Communication Data: If you contact us through email, phone, or social media, we may collect and store the content of your communications, as well as your contact information.
  • Website Usage Data: We automatically collect information about your browsing activities on our website, including your IP address, browser type, device identifiers, and pages visited.

    How We Use Your Information

    We use the information we collect for various purposes, including:

    • Processing Reservations: We use your personal information to process your reservations, communicate with you about your bookings, and provide customer support.
    • Personalization: We may use your information to personalize your experience on our website, recommend accommodations and activities tailored to your preferences, and send you relevant marketing communications.
    • Improving Our Services: We analyze website usage data to improve the functionality, design, and content of our website, as well as to monitor and enhance the security of our systems.
    • Marketing and Promotions: With your consent, we may use your contact information to send you promotional offers, newsletters, and other marketing communications.

      Data Sharing and Disclosure

      We may share your personal information with third parties for the following purposes:

      • Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, IT service providers, and marketing agencies.
      • Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, or respond to lawful requests from government authorities.
      • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

      Data Security

      We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security audits. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

      Your Rights and Choices

      You have the right to access, update, or delete your personal information at any time. You may also opt out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails we send you. Additionally, most web browsers allow you to control cookies through their settings preferences.

      Children’s Privacy

      Our website is not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.

      Changes to This Privacy Policy

      We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means as required by law. Your continued use of our website after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

      Contact Us

      If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at [email protected]. We value your feedback and will make every effort to address your inquiries promptly and transparently.

      Thank you for choosing True North Stays. We are committed to safeguarding your privacy and providing you with a safe and enjoyable travel experience.